Telephone
Use the official telephone number for product selection or general information. Send account-specific technical details through the authenticated panel.
TELEPHONE / EMAIL / CUSTOMER PANEL
Contact EniyiSunucum
Choose the official contact channel for a general enquiry, new service plan, existing account request or infrastructure-status check.
CONTACT GUIDE
Use the right channel for the request
Use the official telephone or email address for general product information and discussion of a new project. Submit requests tied to an existing account, service, invoice or payment through the secure customer panel so the history remains associated with the correct account. Broad infrastructure availability is published separately on the status page.
This page does not offer an online message form; use the official channels listed above. Do not send passwords, private keys, complete payment-card details or unnecessary personal data by email. For a technical request, include the service name, approximate incident time and non-sensitive error output.
CONTACT CHANNELS
Official contact channels
Write to the official address for corporate communication and pre-sales questions. Include the relevant domain or service name in the message.
Customer panel
Manage existing services, invoices, payment notifications and account-specific support requests through the authenticated customer panel.
Infrastructure status
When a broad availability issue is suspected, review the published infrastructure status first and then report service-specific details through the panel.
NEW SERVICE
Define the requirement before asking for a plan
For a new server or hosting enquiry, describe the workload, expected user or traffic profile, processor and memory needs, storage capacity, operating-system preference and location requirement. When measurements exist, separate typical consumption from short peak values so that a package is not selected from an unrealistic maximum or minimum.
List migration, private networking, extra IP, licensing, managed-service or special installation needs as separate questions. The support team can explain the available options.
EXISTING SERVICE
Manage account-specific work through the panel
Create a customer-panel request when a technical issue, invoice, payment notification or service change belongs to an existing account. Select the relevant service and, where applicable, include the invoice or previous request number. This helps the team associate the message with the correct authenticated record.
For an availability issue, provide the approximate start time, affected service, error message and basic checks already completed. Never paste account passwords, private keys or full payment-card data into a ticket. Review the public status page first when several services or users appear to be affected at the same time.
CORPORATE CONTACT
Use the official company and address record
Contracts, invoices and formal correspondence should use the legal name, tax office, tax number and registered address on this page. Bank transfers should use only the account holder and IBANs published on the Bank Accounts page.
After a bank payment, create a payment notification for the accounting department through the customer panel. Avoid exposing unnecessary personal or financial information on an emailed receipt, and keep account-linked follow-up inside the authenticated panel.
OPERATING PRINCIPLES
Useful information to include in a request
Service and account context
For an existing service, identify the product, the panel service record and any relevant invoice or support-request number.
Time and impact
State the approximate start time, whether the issue is continuous or intermittent, and which users or services are affected.
Technical evidence
Share the error, destination and safe checks already performed, but never include a password, private key or complete card number.
Expected outcome
Describe the requested action or expected behaviour clearly so the team can understand and respond correctly.
OFFICIAL COMPANY INFORMATION
Official company and contact information
The legal name, tax, address, telephone and email details appear below.
Legal name
ENİYİSUNUCUM VERİ MERKEZİ BİLİŞİM HİZMETLERİ TİCARET VE SANAYİ LİMİTED ŞİRKETİ
Tax office
Beyoğlu
Tax number
3350897564
Registered address
İnönü Mah. Babil Sk. Beyza Suites No: 8, Şişli / İstanbul
Telephone
Frequently asked questions
Contact FAQ
Short, clear answers about company services and procedures.
Which channel should I use for an existing service?
Submit account-specific technical, billing, payment or service-change requests through the customer panel. It supports account verification and keeps the action history together.
How can I ask a general product question?
Use the official telephone number or info@eniyisunucum.com. Describe the workload, resources, location and operating-system requirements in concrete terms.
What should I do first if I suspect an outage?
Review the infrastructure status page. If the issue affects only your service, open a panel request with the start time, affected endpoint and safe error details.
Should I send a password or private key by email?
No. Do not include passwords, private keys, full card details or unnecessary personal data in email or ticket text. Arrange any secure verification through the support channel.
How should I report a bank payment?
Use the VAT-inclusive invoice amount and invoice number, then create a payment notification for accounting through the customer panel.
Official channels
Send the request through the correct channel with useful context.
Use the customer panel for existing services and the official telephone or email address for general information.