By obtaining services from ENİYİSUNUCUM VERİ MERKEZİ BİLİŞİM HİZMETLERİ SANAYİ VE TİCARET LİMİTED ŞİRKETİ (hereinafter referred to as Eniyisunucum) and/or through the Eniyisunucum Website (www.eniyisunucum.com.tr), you accept all the terms of this agreement. Eniyisunucum, the authors of any content on this site, its employees, and the persons and organisations authorised by Eniyisunucum bear no criminal or civil liability for any claim you may make regarding material or non-material damage arising because you did not read these terms or, having read them, failed to comply with them.
Eniyisunucum reserves the right to update and amend this agreement unilaterally at any time without prior notice.
All information, statistical figures and values on the Eniyisunucum Website are compiled from sources regarded as reliable under generally accepted practice; Eniyisunucum does not guarantee their accuracy or sufficiency in any way. Eniyisunucum bears no personal, civil or criminal liability for any direct or indirect material and/or non-material, adverse and/or beneficial consequences, or for any other possible losses and expenses, arising from the use of the information, assessments, comments, statistical figures and values on the Eniyisunucum website.
You are deemed to have read the warnings and declarations in this agreement before obtaining services from Eniyisunucum and to have accepted them. In the event of any dispute, claim or demand in this regard, Eniyisunucum declares, and every person or organisation entering this Eniyisunucum Website accepts and undertakes, that the statements written on this web page and all other computer records belonging to Eniyisunucum may be submitted as the sole, true and exclusive evidence.
1.) Orders and Service Delivery
Once your order has passed the fraud check and payment has been received, your account will be provisioned and its details sent to you. Although domain name, web hosting and reseller hosting accounts paid for by credit card are provisioned automatically, installation may take up to 48 hours if a problem occurs. For payments sent to our bank or postal cheque accounts by bank transfer or EFT, the maximum installation time is 2 business days. Unless otherwise stated, installation takes 24 hours for rented server services. Unless otherwise stated in writing or verbally, software and licence services will be delivered within no more than 1 week. If delivery is not made within the specified period, Eniyisunucum is obliged to refund your payment upon request.
You are responsible for providing an active and reliable email address when ordering. We will use the address you provide if you breach a rule or if we need to contact you. You are responsible for keeping your email address current and checking it regularly; all emails sent to you are deemed to have reached you. Eniyisunucum bears no civil or criminal liability for any loss or damage that may arise because an email sent to you did not arrive or was not read by you.
All information entered in the form when ordering or registering on our site must be accurate and complete. Where an order is cancelled because incorrect information was provided, Eniyisunucum reserves the right to withhold all or part of the refund.
Where Eniyisunucum considers it necessary for security purposes, it may request a photocopy or scanned image of the credit card or an identity document. If you do not provide them, your order may be cancelled and treated as fraudulent, or the service or services you receive may be suspended. For accounts suspended due to fraud, Eniyisunucum reserves the right to withhold all or part of the refund.
Site Migration
For services that include a site-migration guarantee, Eniyisunucum will make every reasonable effort to migrate your site to Eniyisunucum. Nevertheless, because site migration is an uncertain process, Eniyisunucum does not guarantee that your site will be migrated or how long the migration will take. Each hosting provider uses a different configuration and/or some providers do not meet the conditions necessary for migration, so moving your site accurately, completely and without error may sometimes be very difficult or impossible. Your site may be migrated incorrectly and/or may not be migrated at all. Eniyisunucum bears no civil or criminal liability for losses arising from this situation.
2.) Content
The terms governing all services supplied by Eniyisunucum are established in accordance with the Constitution of the Republic of Türkiye.
You may not impose any legal liability on Eniyisunucum by using the services supplied by Eniyisunucum; you bear full legal responsibility for every action you take using the services provided to you.
Using our services in breach of any copyright or registered right is prohibited. This includes unauthorised music, books, photographs and other copyrighted material. Content that is pornographic or erotic, or that can be used for hacking, may not be hosted as required by law. Selling material in breach of copyright or registered rights and/or hosting pornographic or erotic content will result in prompt termination of the service or services you receive. If content that infringes copyright or registered rights and/or can be used for hacking is found, it will be deleted or access to it will be blocked. If the conduct is repeated, the service may be suspended or terminated. If you believe that such content is being hosted through services supplied by Eniyisunucum, you may submit a complaint by emailing abuse@eniyisunucum.com. Eniyisunucum may request further information, records or documents concerning your complaint.
When a complaint concerns unlawful acts carried out through services supplied by Eniyisunucum, the service may not be terminated if Eniyisunucum cannot verify the basis of the complaint or cannot determine whether the act constitutes an offence. Eniyisunucum has no legal authority to adjudicate such matters. In these circumstances, you must pursue your rights through legal channels against the person who committed the act. Eniyisunucum bears no civil or criminal liability for any loss or damage that may arise in such circumstances.
All services supplied by Eniyisunucum may be used only within the limits authorised for you. If you gain access in any manner to content, a file or a service for which you are not authorised, you are responsible for reporting it to Eniyisunucum without using it. Otherwise, you are responsible for compensating all material and non-material damage you may cause.
For legal reasons, system administration, detection of unauthorised access, verification of security procedures and/or operational security, Eniyisunucum may monitor site content and/or any access. During monitoring, content or information may be tested, recorded, copied or used for the purposes described above. Eniyisunucum does not use or share your content in any way outside the purposes described above.
Eniyisunucum reserves the right to provide or refuse service to any person. Eniyisunucum reserves the right, with or without warning, to delete from our servers or block access to content that breaches the agreement or is provocative, divisive, unlawful or considered inappropriate. In such circumstances, Eniyisunucum reserves the right to withhold all or part of the refund.
Content that breaches the law will be reported to the competent authorities.
Uploading infected content, shell scripts or other content capable of damaging Eniyisunucum servers may result in complete termination of your account without a refund. You are responsible for compensating all material and non-material damage caused to Eniyisunucum and/or other users through such means. You alone are responsible for securing your account.
For services obtained from Eniyisunucum, you are responsible for ensuring that software, scripts and programs uploaded to your account are secure and that directory permissions are correct. Users are responsible for every operation performed through their own accounts. This responsibility includes the username and password. You must use a secure, unpredictable password for your accounts. You are also responsible for all malicious software uploaded to our servers in any manner through your account. Where necessary, Eniyisunucum reserves the right to terminate your services without a refund or with a partial refund. Eniyisunucum accepts no civil or criminal liability for material or non-material damage that may arise in this respect. You are responsible for compensating all material and non-material damage caused to Eniyisunucum and/or other users through your account.
Eniyisunucum reserves the right to require you to change any website, database, account or other material or service.
3.) SPAM Prohibition
Eniyisunucum has zero tolerance for unsolicited email, bulk email and spam email. If you fail to comply, the service or services you receive will be terminated with or without notice. Any service that causes our IP block to be added to email blacklists (black list) will be terminated without notice.
If the Eniyisunucum IP block is added to email blacklists, Eniyisunucum reserves the right to charge the person responsible the amount required to remedy the situation. This charge is independent of Eniyisunucum and will be used to remove the IP block from email blacklists. By obtaining services from us, you agree to pay the required amount without objection within the period requested in such circumstances.
4.) Payment
For as long as you receive services from Eniyisunucum, you agree to pay Eniyisunucum the price of those services. Unless you cancel a service, it will continue to renew and an invoice will be issued for the renewed service. If you do not wish to continue receiving the service, you must give notice of cancellation at least 15 days in advance; depending on your request, the service will then be cancelled at the end of the day or at the end of the period for which you paid.
Service cancellations must be submitted through your customer panel. The cancellation page includes the options required to cancel a service immediately or when its term expires.
For unpaid accounts not cancelled 15 days in advance, Eniyisunucum reserves the right to recover the amount due through legal channels.
While receiving services from Eniyisunucum, you are responsible for keeping your payment information current and paying invoices on time. If an invoice is not paid on time, Eniyisunucum will allow an additional 3 days for payment of invoices for web hosting and reseller hosting accounts, after which the service will be suspended. The service will be terminated 7 days after the payment deadline. For domain names, VDS and rented server services, your accounts will be terminated immediately if payment is not made on the due date. Eniyisunucum cannot be held liable in any way for material or non-material losses or data loss arising in this respect.
Overpayments made accidentally and/or knowingly are credited to your account and are not refunded for any reason. You may use that credit for subsequent services obtained from Eniyisunucum.
Eniyisunucum reserves the right to change product prices at any time without notice.
If you use more disk space, traffic or similar resources than the amount purchased, Eniyisunucum will charge you for the resources used. You are responsible for paying the required amount without objection within the period requested. If payment is not made, your account will be terminated without a refund, and Eniyisunucum will not be responsible for any material or non-material damage or data loss arising in this respect.
If a payment is reversed through payment channels without Eniyisunucum's knowledge and/or permission (dispute, chargeback, etc.), you are responsible for compensating all material and non-material damage caused to Eniyisunucum.
5.) Backups and Data Loss
You are responsible for all your data while using our services. Eniyisunucum provides its backup service as a convenience and gives no guarantee whatsoever regarding backups. Eniyisunucum cannot be held responsible for data loss you may experience for any reason.
6.) Service Cancellation and Refunds
Eniyisunucum reserves the right to terminate any service at any time, with or without notice, without stating a reason and without a refund or with a partial refund.
Insulting or behaving rudely towards any employee will result in suspension or termination of your account or the service or services you receive. In such a case, your membership will be terminated and the agreement rescinded without any refund.
By obtaining services from Eniyisunucum, you undertake to refrain from any act against Eniyisunucum or its employees—including posts, comments, conduct, announcements, posters, written statements or spoken statements—that damages their commercial reputation. If you act otherwise, you accept that you are liable to pay material and non-material compensation and that the Sivas Courts and Enforcement Offices have jurisdiction over all proceedings brought in this connection.
Sites that directly or indirectly damage our servers and/or cause problems such as slowdowns or interruptions, including sites under attack, may be terminated without notice and without a refund. In such circumstances, Eniyisunucum may require you to compensate the resulting damage. You are responsible for paying the required amount without objection within the period requested.
If a paid service is cancelled before the end of its term (for reasons such as use contrary to the service agreement or a user request), neither the full service fee nor the fee for the unused period will be refunded. You may use credit in your account for services obtained from us, but no refund will be issued and no credit will be added to your account for services terminated early.
7a.) Use of the Service
7aa.) Web Hosting/Reseller Hosting
Prohibited activities:
1. a) Sending bulk email or SPAM mail in any manner for any reason is strictly prohibited. Email services are provided solely for your ordinary correspondence.
1. b) Resource use exceeding %50 for longer than 90 seconds is prohibited. Many activities may cause this problem, including CGI software, FTP, PHP, HTTP, etc. Resource-usage reports are determined by Eniyisunucum, and Eniyisunucum is not required to present any evidence of your resource use.
1. c) Email sent from accounts created by customers using shared hosting is not guaranteed to reach the recipient's inbox at a rate of %100. If you generate a high volume of email traffic, you may choose our email hosting service provided over a static IP for more reliable delivery.
1. d) Average resource use of more than %20 per day for web hosting accounts and more than %50 per day for reseller hosting accounts is prohibited. Many activities may cause this problem, including CGI software, FTP, PHP, HTTP, etc. Resource-usage reports are determined by Eniyisunucum, and Eniyisunucum is not required to present any evidence of your resource use.
1. e) Running any server-based program on our servers is prohibited. This includes server-based programs such as IRCD.
1. f) Running spider or indexing programs such as Google Cash/AdSpy is prohibited.
1. g) Running any software that communicates with IRC (Internet Relay Chat) networks is prohibited.
1. h) Running any proxy application is prohibited.
1. i) Running any BitTorrent application is prohibited. You may link to lawful torrents hosted outside our servers, but you may not host them on our servers.
1. ı) No file-sharing or peer-to-peer application may be operated.
1. j) Game-server applications such as Counter-Strike, Half-Life, etc. are prohibited.
1. k) Running cron-job applications at intervals shorter than 15 minutes is prohibited.
1. l) Running file-sharing software is prohibited (example: RapidShare, etc.).
1. m) Running audio-streaming or video-broadcasting applications is prohibited.
1. n) Each web hosting account is limited to a maximum of 200.000 files. Accounts containing more than 100.000 files are not backed up by us.
1. o) The maximum size of a single file in a web hosting account is 20 MB; if the file size is 20 MB or greater, it is deleted automatically regardless of its content. Using Hosting accounts for storage is prohibited.
7ab.) VDS/Rented Server
Prohibited activities:
1. a) Sending bulk email or SPAM mail in any manner for any reason is strictly prohibited. Email services are provided solely for your ordinary correspondence.
1. b) On VDS services, resource use intense enough to harm other VDS instances is prohibited. This problem is generally caused by intensive network, disk and CPU activity. Instantaneous internet use on VPS/VDS servers and physical servers purchased through Eniyisunucum may be no more than 100 MBPS; if this limit is exceeded, Eniyisunucum may suspend or cancel your service without warning. A customer who continuously uses the connection at this level will have the service cancelled.
1. c) Running any proxy application is prohibited.
1. d) Running any BitTorrent application is prohibited. You may link to lawful torrents hosted outside our servers, but you may not host them on our servers.
1. e) No file-sharing or peer-to-peer application may be operated.
1. f) Game-server applications such as Knight Online, Counter-Strike, Half-Life, etc. are prohibited.
1. g) Bitcoin mining and similar operations that require heavy network, CPU and disk use are prohibited.
7b.) Backup Limit
The service or services of customers who repeatedly create backups that Eniyisunucum considers unnecessary may be suspended or terminated with or without notice. This clause applies where the backup service is used for a purpose other than backup and thereby causes harm to the server.
7c.) Unlimited Hosting
1. a) Unlimited hosting services cover only the hosting of your website files and only your website traffic.
1. b) Unlimited hosting space may not be used for data storage and/or backup space.
1. c) The unlimited features provided are based on fair use. The purpose is to allow customers to use their packages in good faith without encountering a limit. Packages are subject to a CPU limit on this basis. The fair-use checkpoint for disk usage is a maximum of 5120 MB. The fair-use checkpoint for monthly traffic is a maximum of 25600 MB. Every user who purchases a promotional or non-promotional product or service through the Eniyisunucum site is deemed to have accepted these terms in advance.
1. d) To the extent permitted by available system resources, we do not limit your disk use or wish your site to be automatically suspended by the automation system. In this context, we provide your hosting space on a fair-use basis within the server's total available disk capacity and as stated in the general conditions of use.
1. e) Accounts that exceed fair-use disk usage (5120 MB) or fair-use monthly traffic (25600 MB) may be suspended or subjected to resource restrictions. Our company cannot be held liable for possible loss or damage resulting from suspension or resource restrictions. The customer is obliged to monitor disk and traffic use and comply with these limits. The customer is deemed to have accepted this condition in advance from the moment the service is ordered.
8.) Traffic Use
You will have a specified traffic limit according to the package purchased. If this limit is reached or exceeded, the purchased service or services may be suspended automatically until the following month or until additional traffic is purchased. You are responsible for monitoring traffic use. Unused traffic cannot be carried over to the next month. Use above the traffic purchased will be invoiced in the following month, and you agree to pay this amount without objection within the period requested.
9.) Uptime Guarantee
If the 99% uptime guarantee provided by Eniyisunucum is not met, Eniyisunucum is responsible, at your request, for granting one month of free use for the relevant service. Uptime reports supplied by third-party monitoring software are not valid for Eniyisunucum; Eniyisunucum maintains and publishes its own uptime reports. To have credit added to your account when the uptime guarantee is not met, you must email info@eniyisunucum.com. For VDS and rented server services, the guarantee covers only the network; Eniyisunucum is not responsible for whether your VDS or rented server is operational and/or accessible. In such circumstances, Eniyisunucum will not know of the problem unless you report it. Any discount provided for VDS/Rented server services when the uptime guarantee is not met does not include charges for third (3.) party software or licences.
The uptime guarantee does not apply during attacks carried out by malicious persons to take a server offline or during previously announced server maintenance. Downtime arising for these reasons will not be included in the uptime calculation.
10a.) Scope of Support
You agree that Eniyisunucum will not provide support for matters outside the scope of the service you receive. For any hosting service, Eniyisunucum has no obligation to provide software support or perform user operations (creating email accounts, configuring email, creating databases, etc.). For VDS/rented server services, support is provided only to restore the system to its initially delivered state; additional software installations and user operations are outside the scope of support. For software services, Eniyisunucum is obliged only to deliver software that operates without fault.
To use the support system, you must sign in to your customer panel with your password and submit a support ticket from the Support Notifications section. No account information is shared and no account operation is performed through any other channel (email, telephone, live support, contact form, etc.).
10b.) 7/24 Support and Response Time
The term 7/24 support does not mean that every telephone call will be answered or that support tickets will receive an immediate response. Our support team makes every reasonable effort to answer your notifications promptly. 7/24 support means that work is not confined to business hours; depending on the support team's workload, a response to your support notification will take no more than 1 hour unless exceptional circumstances arise.
11.) Reseller Hosting: Customer Responsibility
If you obtain a reseller hosting account, you are responsible for supporting your own customers. Eniyisunucum will not provide support to the customers of reseller hosting users. If the customer of one of our reseller hosting users contacts us, Eniyisunucum reserves the right to suspend your account until you attend to your own customer. Our reseller hosting users are also responsible for the content of their customers' sites. Eniyisunucum cannot under any circumstances be held responsible for unlawful conduct or conduct in breach of contract by the customers of reseller hosting users.
12.) VDS/VPS and Rented Server
Eniyisunucum reserves the right to reset the password of any VDS or rented server service it supplies. The customer is responsible for keeping a valid email address and root password registered in our system. VDS and rented servers are not backed up by us; the customer is responsible for all data and for backing up that data.
13.) Co-Location(server hosting)
Eniyisunucum reserves the right to reset the password of a server under any server-hosting service it supplies. The customer is responsible for keeping a valid email address and root password registered in our system. The server receiving the hosting service is not backed up by us; the customer is responsible for all data and for backing up that data.
For payment delays arising under server-hosting services, Eniyisunucum reserves the right to retain the hosted server and other equipment as security until payment is made together with statutory interest.
If the customer does not deliver a wet-ink-signed server-hosting agreement within 30 days for a server-hosting service, the non-commitment prices shown on the server-hosting page (www.eniyisunucum.com/sunucu-barindirma) will be deemed applicable; if termination is requested, the service will be terminated under the terms of the server-hosting agreement.
• The server-hosting agreement or commitment is valid for 1 year.
• The early-termination charge is limited to recovery of the difference for the discounted months already provided, plus a fee of +1 month.
• Products on the relevant inventory list will be delivered to the company only after the outstanding account balance has been settled.
• The inventory list, IP Address and server details are displayed in your eniyisunucum.com customer panel.
14.) Rent-to-Own(KSO) Server Service
Under the physical-server rental service known as Rent-to-Own (KSO), the customer pays the prices and term specified by Eniyisunucum in monthly instalments. The customer accepts and undertakes to deliver the wet-ink-signed KSO Server Rental Agreement to Eniyisunucum within 30 days.
After purchasing the KSO service, the customer undertakes to pay all instalments on time and will become the owner of the physical server after paying every instalment.
If the payment deadline for the relevant instalments passes, Eniyisunucum may rescind the agreement and cancel the service. As a result of this termination, the customer accepts in advance that they will make no material or non-material claim.
Until the customer has paid all instalments due during the term, the server may not be housed in a data centre or cabinet belonging to the customer or to a third (3.) person or organisation, other than facilities owned by EniyiSunucum or the cabinets from which the service is obtained.
After all instalments have been paid, the customer may request shipment of the physical server by paying the shipping charge or may collect it in person.
Eniyisunucum is not responsible for physical damage caused by the shipping company after shipment is requested or for any resulting material or non-material loss.
The customer accepts and undertakes in advance that no refund will be requested after purchasing the KSO service.
Eniyisunucum is not responsible for electronic faults that may occur in servers supplied under the KSO service. Backup service and password security for servers supplied under the KSO service are entirely the customer's responsibility; Eniyisunucum is not responsible for any resulting data loss.
A customer receiving the KSO service may purchase additional hardware for the server and request that Eniyisunucum integrate it.
15.) Price Changes
During the purchased service term, you will not be charged an additional amount unless you purchase an additional feature or use the service outside the limits authorised for you. Eniyisunucum reserves the right to change prices at the end of the service term and renew the service at the new price.
16a.) Compensation for Damage
By obtaining services from Eniyisunucum, you agree not to cause Eniyisunucum any harm or any material or non-material damage, and you undertake to compensate any material or non-material damage caused.
16b.) Legal Obligations
By obtaining services from Eniyisunucum, you agree not to impose any legal obligation on Eniyisunucum. If such a situation arises, you undertake to pay all court costs and legal fees within the period requested.
17.) Disclaimer
Eniyisunucum cannot be held liable for any damage to your business. Eniyisunucum gives no warranty concerning the service or services it provides. This includes data loss, delays, interruptions and delivery of incorrect information caused by Eniyisunucum or any Eniyisunucum representative. If your data or information is obtained by a third (3.) party in a hacking incident, Eniyisunucum accepts no liability.
18.) Refund Policy
The conditions governing refunds are set out on our "refund policy" page ( www.eniyisunucum.com/iade-politikamiz.html) and those conditions apply. Where a refund is due, it will be paid, after applicable deductions have been calculated, to a bank account number notified to our company by the customer or to the credit or debit card used for the transaction. The customer bears any bank transfer, EFT or similar transaction charges deducted.
19) Disclosure of Information to Legal Authorities
Where required, Eniyisunucum must provide the information requested by legal authorities. Where necessary, that information may include private information relating to you.